BASIC Training in Conflict Management

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Outline of the Course

  1. Welcome and Overview
  2. Seeing the Big Picture
  3. Foundations of Conflict Management
  4. The TKI
  5. The Five Conflict Modes
  6. Your TKI Profile
  7. The Eight Key Attributes of a Conflict Situation
  8. Additional Dimensions of the TKI Conflict Model
  9. Interpreting TKI Results
  10. Congratulations